Camp Australia understands that your privacy is important to you and is committed to respecting your rights and complying with all privacy obligations under the Privacy Act 1988 (Cth) (“Privacy Act”), including the Australian Privacy Principles (“Privacy Principles”), and the Education and Care Services National Law Act (“National Law”). Camp Australia may also comply with relevant State or Territory privacy legislation where applicable, for example in relation to providing services to State or Territory Government agencies. The Privacy Principles are designed to protect your privacy by regulating the way personal information is managed. Under the Privacy Act, personal information is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable, irrespective of whether the information or opinion is true or is recorded in a material form.
The types of information Camp Australia collects may include information about customers, government representatives, suppliers, employees, personal contacts of corporate clients or suppliers, applicants for employment and other people who come in contact with Camp Australia in the ordinary course of business. This information is collected in a variety of ways, including directly from the individual, by way of personal contact such as business activities and events, as well as mail, telephone, email and through our website and the internet.
Camp Australia is not bound by the Privacy Act or the Privacy Principles in relation to the handling of its own current or former employees’ records, if those records relate directly to the employment relationship.
Collection of Personal Information
Camp Australia collects and holds personal information about you and your child that is reasonably necessary for or related to our activities and the services we provide, and to fulfil administrative functions associated with these services, including billing, entering into contracts with you and/or third parties, collecting overdue payments and managing business relationships. Everything Camp Australia does is centered around the optimisation of our services and offerings to the betterment of families and children in our care. As such, Camp Australia collects personal information of parents and guardians, children, employees and stakeholders for the primary purposes of providing early childhood education and care services and advocating for the well-being, protection and development of children. Camp Australia will only use your personal information for this purpose or a related secondary purpose for which such personal information was collected as outlined above.
- Kinds of information we collect
2.1 The kinds of personal information that Camp Australia collects and holds may include, but is not limited to, your name, email address, home or work address, telephone number, and credit card details which are encrypted for your security.
2.2 We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally we will collect this information directly from you. We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for working with children.
2.2 The kinds of anonymous demographic information that Camp Australia collects and holds may include, but is not limited to, post codes, age, gender, preferences, interests and favourites.
2.3 The kind of computer hardware and software information that Camp Australia collects and holds may include, but is not limited to, IP addresses, browser type, domain names, access time and referring website addresses.
2.4 Camp Australia may collect information which is considered sensitive information. The type of sensitive information that Camp Australia may collect and hold will be pertaining to children and may include, but is not limited to, medical management plans, allergy management plans, incident records, children’s age, attendance records, health records and child profiles. This information is only collected as it is required by the National Law. Where children do not have sufficient maturity and understanding to make decisions about their personal, or sensitive, information, we will require their parents or guardians to make decisions on their behalf.
- Method of collection
3.1 Camp Australia may collect your personal information from a range of sources including: directly from you, your use of the Camp Australia website, the use of our standard forms, completing enrolment, attendance at a Camp Australia service, promotions and events and from your subscription to receive Camp Australia services information.
3.2 Camp Australia may also collect personal information from suppliers, employees, prospective employees, personal contacts, third parties such as your child’s school, publicly available resources and through the ordinary course of business. Camp Australia also collects and uses personal information for market research purposes to optimise the delivery of our services.
- Failure to provide your personal information
4.1 Camp Australia will provide you with the opportunity of remaining anonymous or using a pseudonym in your dealings with us where it is lawful and practicable (for example, when you are making a general enquiry). Generally it is not practicable for Camp Australia to deal with you anonymously or pseudonymously on an ongoing basis.
4.2 If you do not wish to provide your personal information to Camp Australia, Camp Australia may not be able to provide you with our goods and services, either to the same standard or at all pursuant to the requirements of the National Law.
Use of Personal Information
- Direct Marketing
5.1 Camp Australia will use or disclose your personal information to communicate directly with you to inform you about Camp Australia’s products or services, upcoming promotions or events that may be of interest to you. Camp Australia may conduct and contact you for the purpose of market research, even if you cease being a customer of or otherwise stop acquiring services from us. This is to ensure that longitudinal trends within Camp Australia are able to be identified for the purpose of optimising our services. Camp Australia does not, and will not, sell personal information or data to any other entity for any purposes.
5.2 If you have received direct marketing materials from us and you no longer wish to receive direct marketing material from us, you are able to opt-out of direct marketing or market research from Camp Australia by clicking the unsubscribe button in the email, replying to the communication or contacting the Customer Care Team on 1300 105 343 from 5am-9pm AEDT, 7 days a week - Closed on National Public Holidays.
- Managing your account
6.1 Camp Australia may use or disclose your personal information to manage your account by undertaking tasks such as updating Camp Australia records and keeping your contact details up to date, responding to any enquiries you make or any complaints you lodge, or providing you with services you have requested.
6.2 Camp Australia will use and disclose your personal information for the purpose of collecting debts owed by you and to undertake debt recovery and enforcement activities. Such personal information may include your statement, records of non-payment of issued statements and details of overdue monies on your account. This information may be shared with debt collectors, credit management agencies, the Victorian Civil and Administrative Tribunal (“VCAT”) and other tribunals and courts for the purpose of collecting outstanding debts.
6.3 Camp Australia’s only ongoing data sharing arrangement is with the Australian Government as this is a requirement in order to obtain and implement any Federal, State or Local based Government rebate or benefit scheme, including the Child Care Subsidy.
- Operations of our services
Camp Australia will use your personal information for the purpose of undertaking usual business activities during the operation of our services. In line with the provisions of the National Law and the National Quality Framework, Camp Australia will also use your (and your child’s) personal information to ensure the delivery of an education and care service by documenting your child’s learning and development, individual needs, interests and feedback as required by relevant Australian Government Departments in the delivery of a quality care service.
Disclosure of Personal Information
8. Related entities, contractors and service providers
Camp Australia may disclose your personal information to our related entities located in Australia, service providers and contractors for the purpose of delivering a safe, fun, quality and engaging education and care service for your child. This may include sharing information with excursion and incursion providers, emergency services or your child’s school to ensure continuity of care for your child. Camp Australia will only disclose your personal information for the purpose it was collected, a reasonably expected or related secondary purpose or for other purposes explained at the time of collection.
9. Professional Advisers, administration and management
Camp Australia may disclose your personal information for a range of administrative, management and operational purposes. This may include: for administering billing, payments and debt recovery, planning, managing, monitoring and evaluating our services, risk management and obtaining advice from our professional advisers who assist in the operation of the business including but not limited to legal advisers, business advisers and auditors. Camp Australia will only disclose your personal information for the purpose it was collected, a reasonably expected or related secondary purpose or for other purposes explained at the time of collection.
10. Australian Government
10.1 Camp Australia will share your personal information with the Australian Government and/or regulatory authorities as is required or authorised by law including for the purpose of obtaining and implementing any Federal, State or Local based Government rebate or benefit scheme, including the Child Care Subsidy.
10.2 Camp Australia may disclose personal information about you or your child to child protection agencies or family support agencies when it is reasonably believed that a child is at risk or significant harm, as is required by the National Law and Camp Australia’s Child Protection Policy.
11. Camp Australia may disclose personal information to the VCAT and/or other tribunals and courts for the purpose of debt collection. Overseas disclosures
Camp Australia is an Australian based organisation and does not disclose your personal or credit information to any overseas recipients that are not subject to law, binding schemes and contracts which are substantially similar to the Australian Information Privacy Principles.
Security of your Personal and Credit Information
12. Security of your personal information
12.2 Personal information that is stored in paper form, including documentation on site at a Camp Australia Outside School Hours Care service or Vacation Care service, will be stored securely and in line with the Privacy Principles and National Law. Personal information collected in paper form may be converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). All electronic records of personal information will be kept in secure databases (including trusted third party storage providers based in Australia).
12.3 Camp Australia will destroy or de-identify your personal information where it is no longer necessary to retain it (other than for the purposes of market research, unless you decide to opt out of market research) or to fulfill the purposes for which it was collected or as required by law.
13. Security of your credit information
13.1 In addition to taking all reasonable steps as defined by the Privacy Principles to ensure that your credit information is kept securely and is not misused, interfered with or disclosed, Camp Australia will encrypt this information.
13.2 Camp Australia will retain your credit information for any periods required by law or where we need to retain that information for the purpose it was collected, after which it will be destroyed and/or deleted.
Access, Correction and Complaints
14. Access to, and correction of, your personal information
14.1 You are entitled to request access to your personal information held by Camp Australia by contacting the Customer Care Team on 1300 105 343.
14.2 We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete or up to date. You can help us to do this by letting us know if your personal details change. You are able to manage your personal information including updating, changing or removing personal information via the Parent Portal, accessible on the Camp Australia website. You can also call the Customer Care Team on 1300 105 343 to update, change or remove personal information.
14.3 Camp Australia may deny your request to access or correct your personal information in limited circumstances, in accordance with the Privacy Principles. In these circumstances, we will provide you with a reason for our decision, and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
15. Complaints regarding the handling of your personal information
15.1 You are able to make a complaint with regards to the collection, disclosure or retention of your personal information by contacting the Customer Experience Manager on 1300 105 343 or by post to Level 1, 207-213 Waverley Road, Malvern East, VIC 3145.
15.2 The Customer Experience Manager will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
15.3 If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather facts, locate and review relevant documents and speak with individuals involved. In most cases, we will investigate and respond to a complaint within 30 days of receipt of your complaint. If the matter is more complex or our investigation may take longer, we will let you know.
15.4 If you are not satisfied with the response to your query or with the resolution of your request or complaint, you may make a further complaint to the Office of the Australian Information Commissioner (“OAIC”). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
Use of Our Website
16.1 Camp Australia uses ‘cookies’ to provide a secure, personalised experience on the Camp Australia website. Cookies are small data files that a website is able to place on a user’s computer hard drive or in its memory to record aspects of that user’s experience of the website.
16.2 You have the ability to accept or decline cookies, most browsers automatically accept cookies however you can modify your browser settings to decline cookies if you prefer.
(1) When you are browsing any part of the Camp Australia website we will use a cookie that is stored on a computer’s hard drive to track which areas of the site are accessed. This cookie does not allow us to identify any individual; and
(2) When you register and sign in to the secure, personalised parent portal on the Camp Australia website, we will send you a secure cookie that will maintain the security of your session. This secure cookie will be stored in your computer’s memory rather than on your hard drive, and will only last for the duration of the session.
17. Use of clear gifs
The Camp Australia website uses clear gifs for technical spacing purposes however we do not use clear gifs or web beacons to track user activity.
The Camp Australia website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy practices or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.