Questions about the Holiday Club Program operations, the activities or special care requirements can be directed to the local Coordinator at your school.
All Bookings and Cancellations can be made online through the Parent Portal, using your Account Number and Password. Bookings and cancellations made online are live and instantly available to the Coordinator and our Customer Care Team.
Changes to your contact details, copies of your statements and many other activities may also be performed through the Parent Portal.
Use the details below to contact us directly or to provide your feedback on the program or your experiences with our organisation. The success of our programs depends on the feedback we receive and we welcome your comments.
Camp Australia's friendly Customer Care Team is available by phone and email.
Phone: 1300 105 343
International Callers: +61 3 8851 4100
8am - 6pm Monday to Friday (Eastern Standard Time)
This is a great way to get started. Because we will be taking care of your child, we need to know if they have any medical conditions, who is authorised to collect them, what government rebates you are eligible for and lots of other things. Rather than starting the process and then looking around for the things you need, request a full information pack and we'll send it to you instantly via email. The kit includes: Further information about us, our programs, medical and special needs, our staff, food, how to book a session, program contact details and escalation points.
Before you get started with Camp Australia - you must register for an account. Once you have registered you will have access to the Parent Portal - where you can make and cancel bookings 24 hours a day, 7 days a week. You can even manage your account on-the-go, from a mobile phone, iPad or tablet computer.
The Child Care Rebate is NOT income tested. It pays up to 50% of your out of pocket costs. Up to $7,500 per child, per year. For more information on what you are entitled to and how to claim, you can contact the Family Assistance Office on 136150.